Return Policy

At Roydx Cookware, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not happy with your order, you have 30 days from the date of delivery to return the item(s) for a full refund.

Conditions for Returns:

• All original packaging and accessories must be included.
• The return must be initiated within 30 days from the delivery date and shipped back within 30 days from the delivery date.
• Proof of purchase from our site is required for all returns.

How to Initiate a Return:

To start a return, please contact our team at "Contact Us" page for further assistance.

Refunds:

Once we receive and inspect the returned item(s), we will process your refund within 7 business days, subject to policy adherence. The refund will be issued to your original payment method.

Exclusions:

Certain items, such as bulk orders/wholesale orders, may not be eligible for returns.

Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement, compensation, or provide a full refund for the return, including return shipping costs.

Additional Notes:

Returns that do not meet the conditions outlined above may be subject to restocking fees or denial of the refund. It is crucial for our customers to accurately and securely attach all return labels when returning items. In the event of returns being lost or delayed due to an unreadable barcode, we must emphasize that the responsibility for such instances lies with the customer and not with Roydx Cookware. For further question, please visit our FAQs page for more information.

If you have any questions or need further assistance regarding your return, please don't hesitate to reach out to our customer service team!