Warranty

Roydx’s products are created to last a lifetime. Warranty terms vary by product and are listed below. Our warranty does not cover damage that occurs as a result of failure to follow proper care and use guidelines as outlined in product inserts or on our website.

Our warranty is limited to the original customer, or in the case of a gift, the original recipient of the product, with proof of purchase and is non-transferrable. Our warranty only covers products purchased new from Roydx or authorized sellers. Commercial/restaurant use is not covered under any warranty. Each warranty is subject to the disclaimers and general terms at the bottom of this page.

Roydx will replace any damaged products covered by the 1-year warranty; however, the customer may be held responsible for return shipping fees.

Cookware

Roydx cookware products are backed by a 1-year warranty against manufacturer’s defects. However, this warranty does not cover damage resulting from improper use, including but not limited to excessive heat, abuse, neglect, improper storage, misuse of sharp utensils, improper cleaning, improper seasoning, or use in a foodservice setting.

Cutlery

Roydx cutlery carries a lifetime warranty against manufacturer's defects. This warranty does not cover damage from improper use or storage, accident, loss, or theft. Damage resulting from cutting on hard surfaces, prying, twisting, bending, cutting frozen foods, and other hard-shelled foods is not covered by this warranty. In addition, damage resulting from dishwasher use, knives left soaking/standing in water, not dried immediately after washing, or use in a foodservice setting is not covered by this warranty. The following conditions are not covered by our lifetime warranty: dulled blades, pakkawood handle damage, rust, discoloration, and bent/broken/chipped/snapped knife blades.

Mixing Bowls

Roydx mixing bowls carry a warranty against manufacturer’s defects for a period of one year. This warranty does not cover damage resulting from normal wear and tear, accidents, oven use, dishwasher use, use in a foodservice setting or cosmetic damage.

Steamer Basket Set

The Roydx steamer basket set carries a warranty against manufacturer’s defects for a period of one year. This warranty does not cover damage resulting from normal wear and tear, accidents, oven use, use in a foodservice setting or cosmetic damage.

 

Accessories

Roydx cookware accessories, such as detachable pot handles, are backed by a 3-month warranty against manufacturer’s defects. This warranty does not cover damage caused by excessive force, improper installation or removal, neglect, misuse, prolonged exposure to open flame, or use in commercial or foodservice environments.

 

Limited-Time and Limited-Release Items Warranty Policy

At Roydx, we stand behind the quality and durability of all our products, including limited-time and limited-release items. These special items may feature unique customizations or be available in limited quantities, so exact warranty replacements may be unavailable.

Roydx reserves the right to replace limited-time or limited-release items with a comparable item under our warranty policy. The replacement item may differ in color, finish, or customization from the original product. While we strive to offer replacements that closely match the original item, exact matches may not always be available due to the exclusive nature of these products.

1. EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, ROYDX MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO ANY PRODUCT SOLD BY IT, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
2. ALL WARRANTY PERIODS BEGIN THE DATE THAT PRODUCT IS RECEIVED BY CUSTOMER